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How does the 5-year warranty work?
We are proud to offer a 5-year guarantee on the topper and pillows as it meets the highest standards for domestic use. Full details can be found at www.MEWElive.com.au
Note that this guarantee is provided free of charge and in addition to the rights given to you by the law. Please also note that our 5-year guarantee operates in accordance with the terms and conditions stated at www.MEWElive.com.au
What's the 120 nights free trial policy?
It’s simple: try the MEWE products in the comfort of your home for up to 120 nights. If you’re unhappy with it for any reason, submit a form to us and we’ll arrange for a return and full refund.
What's the return process?
Please submit a refund request with your order id to us.
After that, we’ll send you a return shipping label to your email address.
You just need to print it out, attach it to the box and leave it at nearest post office.
When will my refund be processed?
As soon as your MEWE product is on the way back to us we'll process your refund to the account you paid with.
Do I have to keep the original package?
We recommend you keeping the original package for easy return.
Do I have to pay for the return?
Absolutely not. We offer free returns on all MEWE products returned within Australia.
Where is the MEWE product made?
All MEWE products are designed and tested in the United States and made by the world's largest memory foam manufacturer in China.
How much is the shipping cost and how long does it take?
We offer free express delivery autralia wide. It usually takes 1-3 business days.
Are the topper and pillows anti-dust & mite?
All MEWE products are certified by CertiPUR-US® and Oeko-Tex 100® in order to meet highest standards. They are hypoallergenic and anti-dust & mite.
What safety certifications do MEWE products have?
All materials used in the MEWE products have certifications to ensure they're safe and non-toxic. You can rest assured that your MEWE product is 100% health and safety compliant. All foams used in the products are CertiPUR certified, which means that your product doesn't contain any carcinogens or harmful nasties.
CertiPUR also sets stringent rules when it comes to off-gassing, meaning the product conforms to the highest safety standards here too. The fabric cover is OEKO-TEX® certified, ensuring it meets one of the highest and safest textile standards. All in all, you could say the MEWE product is pretty safe. And very certified.